Welcome to PokeMachan! Please read these Terms of Service (“Terms”, “Agreement”) carefully before using our website or placing any orders. By accessing or using our platform, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old OR use our services with the permission of a parent or legal guardian. By placing an order, you confirm that any payment method used belongs to you or your parent/legal guardian and is used with full authorisation.
By creating an account, you confirm that all information provided is accurate and complete.
2. Products & Authenticity
We sell Pokémon and One Piece trading card products, including booster packs, booster boxes, singles and graded cards. Check each product page for its language and condition. While we are not an official Pokémon distributor, all products are sold as genuine collectibles.
Pokémon is a registered trademark of Nintendo, Game Freak, and Creatures Inc. PokeMachan has no affiliation with these entities.
3. Orders & Payments
All orders must be paid online through Razorpay, which supports UPI and card payments.
Cash on Delivery (COD) is not available.
Shipping charges are applied at checkout and are non-refundable.
Product prices include applicable import/customs duties.
Once payment is successfully completed via Razorpay, the transaction is considered final, subject to verification under these Terms.
We reserve the right to change prices or discontinue products at any time without prior notice. Orders may be held, delayed, or cancelled for manual verification if payment details, account ownership, or transaction legitimacy cannot be reasonably verified.
4. Shipping & Delivery
We currently ship only within India.
Orders are dispatched once per week, every Monday.
Delivery timelines are estimates only and may vary due to courier delays, regional restrictions, or factors beyond our control.
5. Returns, Cancellations & Damaged Items
We do not accept change-of-mind returns or exchanges on TCG products. Random pulls or dissatisfaction with the perceived value of an opened pack are not grounds for a return.
Report shipping damage, incorrect items or items that do not match their description promptly, preferably within 48 hours, with your order number, a continuous unboxing video and packaging photographs. Do not open a sealed pack or box or break a slab merely to show external shipping damage.
PokeMachan reviews the evidence and determines the appropriate outcome under its store policy. That decision is final under the store policy, but does not limit statutory consumer rights or consumer dispute-resolution remedies. Protective packaging alone does not exclude a valid claim. See our Returns & Refunds policy for details.
6. User Accounts
You can check out as a guest or create an account to manage your orders.
You are responsible for maintaining the confidentiality of your login credentials and all activity conducted through your account.
7. Data & Privacy
We use Google Analytics to understand website usage, Razorpay to process payments, and service providers for hosting, order delivery, customer communications, accounting and inventory management.
Our Privacy Policy explains the information involved, the providers we use and how to contact us about your data.
8. Intellectual Property
All product names, logos, images, and trademarks belong to their respective owners.
PokeMachan does not claim ownership of the Pokémon brand or any related intellectual property.
9. Changes to Terms
We reserve the right to modify these Terms at any time.
The latest version will always be available on our website. Continued use of the platform constitutes acceptance of the updated Terms.
10. Age & Parental Consent (NON-NEGOTIABLE)
By placing an order, you confirm that you are at least 18 years of age OR that you have permission from a parent or legal guardian and that payment is made using an account owned by the parent or guardian.
Orders placed by minors without valid consent may be held, cancelled, or refunded at our discretion. We may request proof of parental consent or payment ownership before processing or shipping an order.
11. Payment Authorisation
You confirm that you are authorised to use the selected payment method. PokeMachan is not responsible for disputes arising from unauthorised use of payment accounts, including accounts belonging to parents or guardians.
12. Right to Cancel / Refuse Orders
We reserve the right to review, hold, cancel, or refund any order that appears to:
- Be placed by a minor without valid consent
- Involve unauthorised payment use
- Raise fraud, abuse, or compliance concerns
13. Collectibles & Trading Cards Disclaimer
Trading card products are collectible items. Pull rates, card values, and outcomes are random and not guaranteed.
Refunds will not be provided based on dissatisfaction with card pulls or perceived value once sealed products are opened.
14. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Kerala, India.
15. Contact
For order-related or legal inquiries, contact us at:
📧 pokemachanguys@gmail.com
Support requests via social media DMs are not considered official communication channels.